Privacy Policy – 99laju Online Casino Malaysia

Contents

Who We Are
Data We Collect
How We Collect Data
How We Use Your Data
Legal Basis for Processing
Sharing Your Data
Cookies & Tracking
Data Security
Data Retention
Your Rights
Children's Privacy
International Transfers
Changes to This Policy
Contact Us

Summary: 99laju collects personal data to provide you with a secure, functional online gaming platform. We do not sell your data. We use it to operate your account, process payments, verify your identity, fulfil regulatory obligations, and — with your consent — communicate relevant promotions. You have rights over your data and we respect them.

1. Who We Are

This Privacy Policy is issued by 99laju ("99laju", "we", "us", "our"), the operator of the online gaming platform accessible at https://99laju.win. 99laju operates under international gaming authority licensing standards and is committed to processing personal data responsibly and in accordance with applicable data protection laws.

For the purposes of applicable data protection legislation, 99laju is the data controller in respect of the personal data you provide when registering for and using the 99laju platform. If you have any questions about how 99laju processes your personal data, please contact our support team using the details provided in Section 14 of this Policy.

2. Personal Data We Collect

99laju collects the following categories of personal data in connection with your use of the platform:

Category	Examples	Purpose
Identity Data	Full legal name, date of birth, national ID or passport number, selfie / identity document image	Age and identity verification; AML compliance
Contact Data	Email address, phone number, residential address	Account creation; support communications; regulatory correspondence
Financial Data	Payment method details (e.g., TnG eWallet reference, bank account name), transaction history, deposit and withdrawal amounts	Payment processing; fraud prevention; AML monitoring
Account Data	Username, login history, game history, bet records, bonus usage, account settings	Platform operation; dispute resolution; regulatory reporting
Technical Data	IP address, device type, browser type, operating system, session duration, referring URL	Security monitoring; fraud detection; platform performance optimisation
Communications Data	Content of live chat and email interactions with the 99laju support team	Support fulfilment; quality assurance; dispute resolution
Marketing Preferences	Opt-in / opt-out status for promotional communications	Sending relevant offers where consent has been given

99laju does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data beyond what is strictly necessary for identity verification purposes under our licensing obligations.

3. How We Collect Your Data

99laju collects personal data through the following means:

Direct Interactions: Data you provide when registering for an account, completing KYC (Know Your Customer) verification, making deposits or withdrawals, contacting support, or participating in promotions.
Automated Technical Collection: Data collected automatically when you access the 99laju platform, including IP address, browser type, device identifiers, and session activity, via server logs and cookie technologies.
Third-Party Sources: Data received from identity verification providers (for KYC and AML purposes), payment processors (for transaction validation), and fraud prevention services. 99laju only uses third-party data sources that operate under equivalent data protection standards.

4. How We Use Your Personal Data

99laju uses your personal data for the following purposes:

To register and maintain your account on the 99laju platform, including verifying your identity and age;
To process deposits and withdrawals via your chosen payment method (Touch 'n Go eWallet, Boost, GrabPay, FPX, DuitNow, Maybank2u, CIMB Clicks, USDT TRC20, and others);
To detect and prevent fraud, money laundering, and other prohibited activities in accordance with our licensing obligations and applicable law;
To operate, maintain, and improve the platform, including the 99laju Casino, Sportsbook, and Slots products;
To provide customer support and resolve disputes;
To send you service-related communications, including transaction confirmations, account notifications, and security alerts;
To send you promotional and marketing communications where you have provided consent to receive them;
To comply with applicable legal and regulatory obligations, including reporting requirements under our international gaming authority licence;
To enforce our Terms and Conditions and other applicable policies;
To conduct responsible gaming monitoring and provide player protection tools.

5. Legal Basis for Processing

99laju processes your personal data on the following legal bases:

Contractual Necessity: Processing is necessary to perform our contract with you — specifically, to operate your account, process transactions, and provide gaming services;
Legal Obligation: Processing is required to comply with applicable laws, including anti-money laundering regulations, age verification requirements, and regulatory reporting obligations under our gaming licence;
Legitimate Interests: Processing is necessary for 99laju's legitimate business interests, including fraud prevention, platform security, and business analytics, where those interests are not overridden by your data protection rights;
Consent: Where processing is based on your consent — in particular, the sending of marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. Sharing Your Personal Data

99laju does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your data in the following limited circumstances:

Payment Processors: To facilitate deposits and withdrawals via your chosen payment method. Payment processors receive only the data necessary to process the specific transaction.
Identity Verification Providers: To conduct KYC and age verification checks in accordance with our licensing obligations. These providers operate under data processing agreements with 99laju.
Fraud and AML Prevention Services: To detect and prevent fraudulent activity and money laundering. Data shared with these providers is used solely for this purpose.
Game Content Providers: Your account identifier and game session data may be shared with certified game providers (e.g., Pragmatic Play, PG Soft, Habanero) to deliver game content and resolve game-related disputes.
Regulatory and Law Enforcement Authorities: Where required by law, court order, or regulatory requirement, 99laju may disclose personal data to the relevant authority.
Group Companies: 99laju may share data with affiliated entities within its corporate group for internal operational and compliance purposes, subject to equivalent data protection obligations.

All third parties with whom 99laju shares personal data are required to process that data in accordance with applicable data protection law and are permitted to use it only for the specified purpose.

7. Cookies and Tracking Technologies

99laju uses cookies and similar tracking technologies on its platform. Cookies are small text files stored on your device that help us deliver a functional, secure, and personalised experience.

The categories of cookies used by 99laju are as follows:

Strictly Necessary Cookies: Required for the platform to function, including authentication session cookies that keep you logged in during your visit. These cannot be disabled without affecting platform functionality.
Performance Cookies: Used to collect anonymised information about how players use the platform, enabling us to identify and fix issues and improve the overall experience.
Functional Cookies: Used to remember your preferences, such as language settings, display preferences, and whether you have acknowledged certain notifications.
Targeting / Analytics Cookies: Used where consent has been given to understand user behaviour patterns and deliver relevant content within the 99laju platform.

You can manage cookie preferences through your browser settings. Disabling certain categories of cookies may affect the functionality of the 99laju platform. Strictly necessary cookies cannot be disabled.

8. Data Security

99laju implements appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

256-bit SSL/TLS encryption for all data in transit between your device and the 99laju platform;
Encryption of sensitive data at rest within 99laju's infrastructure;
Role-based access controls limiting staff access to personal data on a need-to-know basis;
Regular security assessments and penetration testing of the platform infrastructure;
Incident response procedures for detecting, containing, and notifying affected parties of any personal data breach in accordance with applicable legal obligations.

While 99laju takes data security seriously, no transmission over the internet and no storage system is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for logging out of your session on shared devices.

Important: 99laju will never ask for your account password via email, live chat, or any other communication channel. If you receive a communication purporting to be from 99laju requesting your password, do not respond and contact our support team immediately.

9. Data Retention

99laju retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following considerations:

Active Account Data: Retained for the duration of your account's active status and for a minimum of five (5) years following account closure, in accordance with standard anti-money laundering record-keeping requirements applicable to our gaming licence.
Transaction Records: Financial transaction records, including deposit and withdrawal history, are retained for a minimum of seven (7) years following the date of each transaction.
Support and Communications Data: Live chat logs and email correspondence are retained for a minimum of two (2) years for quality assurance and dispute resolution purposes.
Marketing Data: Where consent to marketing has been withdrawn, your preference data is retained to ensure we honour your opt-out, but is not used for any other purpose.

Following the expiry of the applicable retention period, personal data is securely and permanently deleted or anonymised in accordance with 99laju's data destruction procedures.

10. Your Data Protection Rights

Subject to applicable data protection law, you have the following rights in relation to the personal data 99laju holds about you:

Right of Access: You may request a copy of the personal data 99laju holds about you.
Right to Rectification: You may request correction of inaccurate or incomplete personal data.
Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
Right to Restriction: You may request that we restrict the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data.
Right to Data Portability: Where processing is based on consent or contract and is carried out by automated means, you may request a machine-readable copy of the personal data you have provided to 99laju.
Right to Object: You may object to processing carried out on the basis of 99laju's legitimate interests. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place before the withdrawal.

To exercise any of the above rights, please contact the 99laju support team via Live Chat or email at [email protected]. We will respond to all valid requests within 30 calendar days. Where a request is complex or numerous, we may extend this period by a further 30 days, in which case we will notify you accordingly.

11. Children's Privacy

The 99laju platform is strictly intended for adults aged 21 years and above. 99laju does not knowingly collect personal data from individuals under the age of 21. Age verification is conducted as part of the registration and KYC process to enforce this requirement.

If 99laju becomes aware that personal data has been collected from a person under the age of 21 without parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that your child may have registered for a 99laju account, please contact our support team immediately.

12. International Data Transfers

In the course of providing our services, 99laju may transfer personal data to third-party service providers located outside of Malaysia. Where such transfers occur, 99laju ensures that appropriate safeguards are in place — such as contractual data processing agreements incorporating applicable data transfer protections — to ensure that your personal data receives an equivalent level of protection to that provided under applicable Malaysian data protection law.

13. Changes to This Privacy Policy

99laju reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform operations. The "Last Updated" date at the top of this page will be revised whenever a material change is made.

Where changes are material, 99laju will use reasonable endeavours to notify registered players via email or an in-platform notification before the changes take effect. Your continued use of the 99laju platform following the posting of a revised Policy constitutes your acceptance of the changes.

14. Contact and Complaints

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 99laju, please contact our support team through the following channels:

Live Chat: Available on the 99laju platform 24/7. Average response time: 3–5 minutes.
Email: [email protected]

If you are not satisfied with how 99laju has handled your data protection query or complaint, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. 99laju will always cooperate with regulatory authorities in the investigation of any data protection complaint.

99laju Privacy Policy